SHIPPING

 

We have international shipping: 

Please note that all orders are dispatch from Queretaro,                                                                                                                                          Mexico and One of a Kind pieces from Montreal, Canada.

Country

Price  with FedEX

USA

$25 US

Canada

$30 US

Spain, France, Italy, Germany, Portugal, Austria, Denmark, Poland

$35 US

Switzerland

$40 US

Singapur

$50 US

United Kingdom

$35 US

Japan

$55 US

New Zealand

$50 US

 

When will my order be processed?

Orders will be processed within 1-5 business days and shipped.                                                                                                                               the next day. Please note that we do not ship on weekends and holidays.

When will I receive my order?

Domestic Orders:
1 to 5 days (depending on the Location) with 99 Minutos and FEDEX.
International Orders:
International orders are shipped through FEDEX  (4 - 8 business days)
You will received a tracking number to trace the progress of your shipment.
It is the customer's responsibility to track the status of their packages.

To determine the cost, please add your selected items to your cart and proceed                                                                                                                to checkout. You will be able to view the shipping costs on the checkout page.

Import taxes and related customs duties may be collected once your order reaches its final destination, and are determined by your local customs office. Payment of these fees and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.

We do not refund packages lost in transit. We cannot refund or replace stolen packages or unrecovered packages that have been confirmed as delivered. Please make sure your delivery address is correct and secure.

RETURN AND REFUND POLICY

Unfortunately, We don't provide any return or refund. We do our best to describe as accurately as possible the products offered on our online store and we strongly encourage you to contact us by email at hola@gabrielasierra.com.mx before make any purchase. Feel free to contact us with any questions regarding size, maintenance and / or material of your jewelry.

It is with great pleasure that we will accompany you in your purchasing process. Your satisfaction is very important to us and we will do everything possible to make your experience exceptional!